Shipping & Returns Policy

Last Updated: June 19, 2026

We want you to be satisfied with your order. Please review our shipping and return policies below:

Shipping

• We ship worldwide from our base in Canada using trusted carriers.

• Orders are processed within 1–3 business days unless otherwise noted.

• Tracking details will be emailed once your order is shipped.

• We are not responsible for lost, stolen, or damaged packages during transit — please contact the shipping carrier.

Voluntary 30-Day Returns

This is a staff-reviewed return program offered separately from any statutory consumer withdrawal right.

• Returns are accepted within 30 days of delivery.

• Products must be unused, not installed, and in brand-new, resellable condition (original packaging).

• Return shipping costs are the customer’s responsibility.

• For a shipped or completed order, use the online returns portal to select the products and quantities. We review the request before sending instructions.

Voluntary-Return Refunds

• Once we receive your return and inspect it, we’ll process a refund to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

Exceptions / Non-Returnable Items

• Custom-cut or made-to-order items (e.g., glass, parts made through Build-a-Part)

• Used or damaged products

• Sale or clearance items marked final sale

EU Consumer Contract Withdrawal

Qualifying consumers may have a statutory right to withdraw from an online contract without giving a reason. This legal notice is distinct from our voluntary return program and does not require Leo Hardware’s approval to take effect.

Withdraw from contract here. The online function lets you identify the order, choose the whole order or selected products and quantities, review the notice in a confirmation step, and immediately receive a dated receipt. You may also use another unambiguous method of notifying us.

For goods, the ordinary statutory period generally runs from physical receipt. Because our commerce platform does not provide a sufficiently reliable physical-delivery timestamp, the portal does not automatically reject a notice based on a calculated deadline. Our staff assesses the receipt date, consumer status, territorial applicability, and any statutory exclusions, then sends return and reimbursement instructions.

For a qualifying withdrawal, reimbursement is handled under the statutory rules rather than the voluntary-return terms above. This generally includes the least-expensive standard outbound delivery charge offered for the order, while an added cost for a premium delivery choice may be excluded. Timing and any permitted withholding until goods are returned or proof of return is supplied are assessed under the applicable law.

This section does not apply to explicit Net Terms business purchases. Other statutory exceptions may apply depending on the product or contract. Nothing in our voluntary policy limits rights that cannot lawfully be excluded.